Shipping policy
Shipping Policy
Every hoodie, shirt, hat, sticker, mug, poster and tote in our store is printed to order by our print-on-demand partner, Printify, and its network of print providers. Nothing sits in a warehouse waiting for you. Your item is made after you order it and shipped straight to you from the provider's facility.
Shipping and handling
You pay shipping and handling at checkout. The amount depends on what you order and where it's going, and you'll see the full cost before you pay.
Digital products, like our PDF ebook, don't ship. You get them by download.
Production time
Because each item is made for you, it has to be printed before it ships. According to Printify, most orders ship within 2 to 7 business days of going into production. That depends on the time of year, whether the item is in stock and how big the order is. Holidays and other busy seasons can make production take longer. Orders of 12 or more items may also take longer.
Delivery time
Delivery time starts when your order ships, after production is done. Printify's published estimates for standard shipping are:
- Within the contiguous United States: usually 2 to 5 business days after shipping.
- Alaska, Hawaii, Puerto Rico and U.S. territories: up to 7 to 12 more business days.
- International orders (if we ship to your country at checkout): usually 10 to 30 business days after shipping.
These are estimates, not guarantees. Carrier delays, weather and peak seasons can affect delivery.
Orders with more than one item
Different products may be made by different print providers. If your order has more than one item, the items may arrive in separate packages on different days, each with its own tracking number.
Carriers and tracking
Printify picks the carrier for each package based on where it's going and how reliable that route is. Depending on the product and destination, the carrier may be USPS, UPS, FedEx, OnTrac, DHL, Asendia or Amazon Shipping. You can't choose the carrier.
When your order ships, we'll email you a tracking number. Tracking can take a few business days to update after the label is created. Printify says to allow up to 5 business days for U.S. orders and up to 7 for international orders.
Changing your shipping address
Please check your shipping address carefully at checkout. If you need to change it, contact us as soon as possible. We'll ask the print provider to update it, but once your item has been printed or shipped, the change may not be possible. If your package has already shipped to the wrong address, contact the carrier using your tracking number.
International orders, customs and duties
Orders shipped outside the United States may be charged customs duties, import taxes or fees when they arrive, depending on the destination country's rules. These charges aren't part of our checkout price. The recipient pays them.
Lost or undelivered packages
If your package hasn't arrived within 30 calendar days of shipping for a U.S. order, or 45 calendar days for an international order, contact us within one week after that period ends. Before you do, please check that the shipping address on your order is correct and ask your local post office whether the package is being held for pickup.
If the package can't be found and the address was correct, we'll work with Printify to send you a replacement. If a package is returned because of an incorrect or incomplete address, we'll review the case. A reshipment may come with a new shipping charge.
Damaged, defective or misprinted items
If your item arrives damaged, has a manufacturing defect or was printed wrong, contact us within 30 calendar days of delivery. Send a clear photo showing the problem. We'll arrange a free reprint or a refund, and you don't need to send the item back.
Printify allows a tolerance of about half an inch in where a print sits, so small differences in placement don't count as defects. Because every item is made to order, we can't offer reprints or refunds for a wrong size or color chosen at checkout.
Questions
For any question about shipping or your order, email us at troy@theexistentialistrepublic.com. Please include your order number.